Privacy Policy

Last updated: 31/07/2026

This Privacy Policy explains how Village Conservatories (“we”, “us”, “our”) use and protect any personal information that you give us when you use our website and contact form. 

We are committed to protecting your privacy and handling your information fairly and lawfully, in line with UK data protection laws (UK GDPR and the Data Protection Act 2018). 

  1. Who we are

Village Conservatories
Swan Yard
Sherborne
Dorset
[Postcode] 

Email: [your email]
Telephone: [your phone number] 

We are the “data controller” for the information collected through this website. 

 

  1. What information we collect

When you complete our contact or quote form, we may collect: 

  • Your name 
  • Your email address 
  • Your telephone number 
  • Your address or postcode 
  • Details about your property and project (e.g. conservatory, orangery, windows, doors) 
  • Any other information you choose to give us in your message 

We may also collect basic technical information when you visit our site, such as your IP address and which pages you view, typically via standard website analytics. 

 

  1. How we use your information

We use your information to: 

  • Respond to your enquiry or quote request 
  • Arrange a home visit or consultation 
  • Prepare and send you a quote 
  • Manage and carry out any work you ask us to do 
  • Handle any questions, issues or complaints 
  • Keep records for our business, tax and warranty purposes 
  • Improve our services and website 

If you become a customer, we may also use your details to contact you about your installation, aftercare and guarantees. 

We will only send you marketing emails or similar communications if you have asked us to or agreed that we can. 

 

  1. Our legal basis for using your information

We use your personal information on the following legal bases: 

  • To take steps at your request before entering into a contract and to perform a contract – for example, to provide quotes, arrange and carry out installations, and manage guarantees. 
  • Our legitimate interests – for example, to respond to general enquiries, keep basic business records and improve our services. 
  • Your consent – where we rely on your explicit consent, for example, for certain kinds of marketing. You can withdraw your consent at any time. 

 

  1. Who we share your information with

We only share your information when necessary and with trusted parties, such as: 

  • Our website host and email provider 
  • IT or technical support providers 
  • Our fitters, installers or subcontractors who need your details to visit your property and complete work 
  • Accountants or other professional advisers, where required for our business 

We do not sell your personal information to third parties. 

If we ever need to share your information for a legal reason (for example, with regulators or law enforcement), we will only do so where the law requires or allows us to. 

 

  1. How long we keep your information

We keep your information only for as long as we need it for the purposes described in this policy, including to meet legal, tax or warranty requirements. 

As a guide: 

  • Enquiries that do not lead to work: usually up to 2 years 
  • Customer records and installation details: for the duration of any guarantee/warranty and a reasonable period afterwards 

We review our retention periods regularly and securely delete or anonymise information that we no longer need. 

 

  1. Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use the site and to improve its performance. 

Cookies are small text files placed on your device. They may collect anonymous information such as which pages you visit, how long you stay on them and what type of device you use. 

You can usually control or delete cookies through your browser settings. If we use non‑essential cookies, we will provide a cookie notice or banner with more information and options. 

 

  1. How we protect your information

We take reasonable steps to keep your personal information secure, including: 

  • Using secure (HTTPS) connections to our website where possible 
  • Limiting access to your information to people who need it for their work 
  • Using passwords and other security measures to protect our systems 

However, no method of sending information over the internet is completely secure, so we cannot guarantee absolute security. 

 

  1. Your rights

You have certain rights over your personal information, including: 

  • Access – to ask for a copy of the personal data we hold about you 
  • Rectification – to ask us to correct inaccurate or incomplete information 
  • Erasure – to ask us to delete your information in some circumstances (“right to be forgotten”) 
  • Restriction – to ask us to limit how we use your information in certain situations 
  • Objection – to object to our use of your information where we rely on legitimate interests 
  • Data portability – in some cases, to receive your data in a format that you can reuse or ask us to pass it to another provider 

To exercise any of these rights, please contact us using the details above. 

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: 

Information Commissioner’s Office
www.ico.org.uk 

 

  1. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Please check back occasionally to make sure you’re happy with any changes.